Cancellation & Rescheduling Policy

We kindly request at least 24 hours' notice for any appointment cancellations or rescheduling.

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• Late Cancellations & No-Shows: Appointments canceled with less than 24 hours' notice or missed without prior communication may be subject to a cancellation fee.

• Same-Day Cancellations & No-Shows: Clients who fail to cancel at least 24 hours in advance or do not show up for their appointment will be required to leave a deposit for future bookings.

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Late Arrivals

• If you are more than 15 minutes late and another appointment is scheduled immediately after yours, you will need to reschedule.

• If your stylist is running behind, you may choose to wait or reschedule at your discretion.

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Deposits

• All deposits are nonrefundable.

• A deposit may be required for certain services or for clients with a history of late cancellations or no-shows. Deposit policies will be communicated at the time of booking.

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Photo & Video Usage

Mz Mo Hair Studios reserves the right to use images and videos taken during appointments for marketing and promotional purposes, including social media, the company website, and in-salon displays. If you do not wish to have your images used, please inform your stylist before your appointment.

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General Policies

• All services are performed by a qualified and licensed stylist or an apprentice under supervision.

• We welcome clients of all ages. However, clients under 13 years old must have a guardian present during the service.

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Returns & Refunds

• Due to the nature of our services and products, all sales are final.

• Opened beauty products, used hair extensions, or completed salon services cannot be returned, exchanged, or refunded.